Support

Write to hello@birdie.day. If something isn't working, add your iPhone model and iOS version.

Reminders don't arrive

Open Settings, then Notifications, then Birdie, and allow notifications. Check that no Focus is holding them. In Birdie, You, Reminder shows the time they come.

Get your plan back on a new iPhone

Sign in with the same Apple ID, then in Birdie go to You, Plan and tap Restore purchases.

Move your people to a new iPhone

With Keep in iCloud on (in Birdie, You, Privacy), sign in to the new iPhone with the same Apple ID and open Birdie. It offers to turn on Keep in iCloud there too, and your people, notes and videos come from your iCloud. With it off, they're kept only on the old phone, so they move with a backup: restore the new iPhone from an iCloud backup or a backup on your computer.

Cancel a plan

Open Settings, then your name, then Subscriptions, then Birdie. Or in Birdie go to You, Plan, Manage in the App Store. Your people and notes stay.

Get a refund

Apple handles refunds at reportaproblem.apple.com.

Add the widget

In Birdie go to You, Widget. It shows the steps for the Home Screen, the Lock Screen and the Action button.

Delete everything

In Birdie go to You and tap Delete everything. It deletes your account with us, then removes your people, notes, videos and your profile from the phone, and with Keep in iCloud on, from your iCloud and your other devices too. If it can't reach us, nothing is deleted and you can try again.

Keep in iCloud

A switch in Birdie under You, Privacy, off until you turn it on. Off, your people, notes and videos are kept only on that iPhone. On, it's also in your iCloud and on your other devices with the same Apple ID. Turning it off keeps everything on the iPhone. Remove from iCloud, under the switch, deletes the copy in your iCloud, and your other devices with Keep in iCloud on lose Birdie too.